Documentation Index
Fetch the complete documentation index at: https://fromhazel.ai/docs/llms.txt
Use this file to discover all available pages before exploring further.
Overview
Loop Returns helps brands turn returns into exchanges and retain more revenue. Connect it to Hazel to analyze your return trends — why customers return products, how often they exchange vs refund, and which products have the highest return rates.What Hazel pulls
Once you connect Loop Returns, Hazel has access to:- Returns — every return with status, outcome, and timeline
- Exchanges — when customers swap for a different product instead of refunding
- Return line items — which specific products are being returned and why
- Return shipments — shipping and tracking data for returned items
- Return outcomes — whether each return resulted in a refund, exchange, or store credit
How to connect
Find Loop Returns in the Hazel marketplace and click the + button. You’ll need to paste your Loop Returns API key. What you’ll need: Your Loop Returns API key, found in your Loop admin settings.Example questions you can ask
Once your Loop Returns data is connected, try questions like these:- “What’s our return rate this month?”
- “What are the top reasons customers return products?”
- “What percentage of returns are exchanges vs refunds?”
- “Which products have the highest return rate?”
- “How much revenue are we retaining through exchanges and store credit?”
- “Show me return trends over the last 90 days”
Good to know
- Exchange vs refund rate is one of the most valuable metrics here — it tells you how much revenue you’re saving through Loop’s exchange flow.
- Loop Returns tracks Shopify returns only — Amazon FBA returns are tracked separately through the Amazon integration.
- Pair with Shopify to see return rates in the context of total orders and revenue.
- Your data refreshes automatically.