Documentation Index
Fetch the complete documentation index at: https://fromhazel.ai/docs/llms.txt
Use this file to discover all available pages before exploring further.
Overview
Zendesk is a popular customer support platform. Connect it to Hazel to analyze ticket volume, resolution times, customer satisfaction, and what’s driving your customers to reach out — all in plain English.What Hazel pulls
Once you connect Zendesk, Hazel has access to:- Tickets — every support ticket with status, priority, and type
- Comments — the full conversation thread on each ticket
- Users — customer and agent profiles
- Organizations — company-level groupings for your customers
- Satisfaction scores — customer ratings after their ticket is resolved
- SLA metrics — Service Level Agreement tracking, including whether your team hits response and resolution targets
How to connect
Find Zendesk in the Hazel marketplace and click the + button. Follow the prompts to authorize your Zendesk account. What you’ll need: Admin access to your Zendesk instance.Example questions you can ask
Once your Zendesk data is connected, try questions like these:- “What’s our average resolution time?”
- “Show me ticket volume by category”
- “How are our SLA compliance rates?”
- “What’s driving the increase in tickets this month?”
- “Compare satisfaction scores this quarter vs last quarter”
- “Which ticket categories have the longest resolution times?”
Good to know
- SLA stands for Service Level Agreement — the targets your team sets for response and resolution times. Hazel can track how often you hit those targets.
- Pair with Shopify to connect support trends to order and product data.
- Your data refreshes every 4 hours automatically.