> ## Documentation Index
> Fetch the complete documentation index at: https://fromhazel.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Support Operations Prompts: CSAT and Ticket Trends

> Ready-to-use prompts for support team performance, CSAT tracking, ticket volume trends, and issue identification to improve customer response times.

<Note>
  Best with: **Gorgias** or **Zendesk**
</Note>

### Team performance

> "What's our average first response time this month? How does it compare to our target?"

> "Show me CSAT (customer satisfaction) scores by agent for the last 30 days."

> "Which agents have the fastest resolution times? Show me a leaderboard."

> "What's our current ticket backlog? How many tickets are older than 48 hours?"

### Trends & issues

> "What are the most common support ticket topics this month? Compare to last month."

> "How has our ticket volume trended over the last 90 days? Flag any spikes."

> "Which products are generating the most support tickets? Is there a quality or sizing issue?"

***

**Want help getting started?** [Book an intro call](https://calendly.com/clint-dunn/clint-hazel-intro) and we'll walk through these together.