> ## Documentation Index
> Fetch the complete documentation index at: https://fromhazel.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Fraud Detection Prompts: Chargebacks and Resellers

> Ready-to-use prompts for identifying fraud rings, flagging suspicious orders, analyzing chargebacks, and spotting unauthorized resellers fast.

<Note>
  Best with: **Shopify**, **Gorgias** or **Zendesk**
</Note>

### Spot suspicious purchasing behavior

> "Flag any concerning purchasing behavior in our order history — look for patterns like multiple accounts shipping to the same address, unusually high gift card purchases, repeated bulk orders, or significant discounts that seem abnormal."

> "Are there any customers or addresses that appear across multiple accounts? Show me clusters of orders that might indicate resellers or fraud."

> "Which orders were placed with deep discounts that look like they could be abuse? Show me anything where the discount was 90% or more."

### Chargeback analysis

> "Analyze our chargebacks from the last 3 months. What percentage of customers who filed chargebacks had previously contacted support?"

> "Break down chargebacks by week for the last 4 months. Are they trending up or down? Flag any spikes."

> "What products have the highest chargeback rate relative to their sales volume?"

> "Do chargebacks increase as support conversations get longer? At what point do they spike?"

### Reseller identification

> "Are there any customers making repeated high-volume purchases that could indicate reselling? Look for patterns like multiple orders to the same address, bulk quantities, or corporate shipping addresses."

> "Show me customers with the highest order frequency in the last 90 days. Flag anyone with behavior that looks like wholesale purchasing on our consumer store."

### Proactive monitoring

> "What does our fraud exposure look like right now? Summarize orders flagged as high risk, recent chargebacks, and any patterns in refunds that could indicate fraud."

<Tip>
  **Tailor your prompt to your specific concerns.** The more context you give Hazel about what you're worried about — resellers, coupon abuse, stolen credit cards — the better it can target its analysis. Use [Memory](/docs/features/memory) to teach Hazel your fraud definitions and thresholds.
</Tip>

***

**Want help getting started?** [Book an intro call](https://calendly.com/clint-dunn/clint-hazel-intro) and we'll walk through these together.