> ## Documentation Index
> Fetch the complete documentation index at: https://fromhazel.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk Analytics: Support and Ticket Data

> Zendesk support data — tickets, SLA metrics, resolution times, and satisfaction scores — synced to Hazel to surface CX trends and root causes.

## Overview

Zendesk is a popular customer support platform. Connect it to Hazel to analyze ticket volume, resolution times, customer satisfaction, and what's driving your customers to reach out — all in plain English.

## What Hazel pulls

Once you connect Zendesk, Hazel has access to:

* **Tickets** — every support ticket with status, priority, and type
* **Comments** — the full conversation thread on each ticket
* **Users** — customer and agent profiles
* **Organizations** — company-level groupings for your customers
* **Satisfaction scores** — customer ratings after their ticket is resolved
* **SLA metrics** — Service Level Agreement tracking, including whether your team hits response and resolution targets

## How to connect

Find Zendesk in the [Hazel marketplace](https://app.fromhazel.ai/integrations/marketplace?search=zendesk) and click the **+** button. Follow the prompts to authorize your Zendesk account.

**What you'll need:** Admin access to your Zendesk instance.

## Example questions you can ask

Once your Zendesk data is connected, try questions like these:

* "What's our average resolution time?"
* "Show me ticket volume by category"
* "How are our SLA compliance rates?"
* "What's driving the increase in tickets this month?"
* "Compare satisfaction scores this quarter vs last quarter"
* "Which ticket categories have the longest resolution times?"

## Good to know

* **SLA** stands for Service Level Agreement — the targets your team sets for response and resolution times. Hazel can track how often you hit those targets.
* Pair with Shopify to connect support trends to order and product data.
* Your data refreshes roughly every 6 hours.

<Tip>
  **Ready to connect?** Head to the [Hazel marketplace](https://app.fromhazel.ai/integrations/marketplace) to get started. Need help? Reach out via your shared Slack channel or [contact support](/docs/resources/contact-support).
</Tip>