> ## Documentation Index
> Fetch the complete documentation index at: https://fromhazel.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Skio Analytics: Subscription Management Data

> Skio subscription data — cancel flow sessions, churn reasons, and recurring orders — synced to Hazel to inform retention strategy decisions.

## Overview

Skio is a modern subscription management platform for Shopify brands. Connect it to Hazel to track your subscription health — active subscribers, cancellation trends, and detailed insights from Skio's cancel flow.

## What Hazel pulls

Once you connect Skio, Hazel has access to:

* **Subscriptions** — every subscription with status, cadence, and line items
* **Orders** — subscription-generated orders and their details
* **Cancel flow sessions** — when a subscriber starts the cancellation process, including whether they completed it or were retained
* **Cancellation reasons** — documented reasons from Skio's cancel flow

## How to connect

Find Skio in the [Hazel marketplace](https://app.fromhazel.ai/integrations/marketplace?search=skio) and click the **+** button. You'll need to paste your Skio API key.

**What you'll need:** Your Skio API key, found in your Skio account settings.

## Example questions you can ask

Once your Skio data is connected, try questions like these:

* "What's our paid subscription revenue this month vs last?"
* "What's our subscription churn rate?"
* "What are the top cancellation reasons from our cancel flow?"
* "How many subscribers started the cancel flow but were retained?"
* "Show me subscription revenue trend over the last quarter"
* "Which subscription products have the best retention?"

## Good to know

* **Cancel flow insights** are one of the most valuable parts of this integration — you can see exactly why people leave and how effective your retention offers are.
* Cancel flow data is only available when subscribers go through Skio's cancel process (direct cancellations may not capture a reason).
* Pair with Shopify to see the full picture of subscription vs. one-time purchase revenue.
* Your data refreshes roughly every 6 hours.

<Tip>
  **Ready to connect?** Head to the [Hazel marketplace](https://app.fromhazel.ai/integrations/marketplace) to get started. Need help? Reach out via your shared Slack channel or [contact support](/docs/resources/contact-support).
</Tip>