> ## Documentation Index
> Fetch the complete documentation index at: https://fromhazel.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Loop Returns Analytics: Return and Exchange Data

> Loop Returns data — return reasons, exchange rates, and retention outcomes — synced to Hazel to uncover product and sizing pattern insights.

## Overview

Loop Returns helps brands turn returns into exchanges and retain more revenue. Connect it to Hazel to analyze your return trends — why customers return products, how often they exchange vs refund, and which products have the highest return rates.

## What Hazel pulls

Once you connect Loop Returns, Hazel has access to:

* **Returns** — every return with status, outcome, and timeline
* **Exchanges** — when customers swap for a different product instead of refunding
* **Return line items** — which specific products are being returned and why
* **Return shipments** — shipping and tracking data for returned items
* **Return outcomes** — whether each return resulted in a refund, exchange, or store credit

## How to connect

Find Loop Returns in the [Hazel marketplace](https://app.fromhazel.ai/integrations/marketplace?search=loop+returns) and click the **+** button. You'll need to paste your Loop Returns API key.

**What you'll need:** Your Loop Returns API key, found in your Loop admin settings.

## Example questions you can ask

Once your Loop Returns data is connected, try questions like these:

* "What's our return rate this month?"
* "What are the top reasons customers return products?"
* "What percentage of returns are exchanges vs refunds?"
* "Which return reasons are driving the most refunds?"
* "How much revenue are we retaining through exchanges and store credit?"
* "Show me return trends over the last 90 days"

## Good to know

* **Exchange vs refund rate** is one of the most valuable metrics here — it tells you how much revenue you're saving through Loop's exchange flow.
* Loop Returns tracks Shopify returns only — Amazon FBA returns are tracked separately through the [Amazon](/docs/integrations/amazon) integration.
* Pair with Shopify to see return rates in the context of total orders and revenue.
* Your data refreshes roughly every 6 hours.

<Tip>
  **Ready to connect?** Head to the [Hazel marketplace](https://app.fromhazel.ai/integrations/marketplace) to get started. Need help? Reach out via your shared Slack channel or [contact support](/docs/resources/contact-support).
</Tip>